Products and authenticity
Are your products genuine Canadian products?
Canada Puremium selects Canadian brands and products. Many carry an eight-digit Health Canada NPN that you can look up in the Licensed Natural Health Products Database (LNHPD). Email us if you have questions about a batch, label or ingredient.
What is an NPN and how do I check it?
An NPN is the eight-digit number Health Canada issues to licensed natural health products. Search it in the LNHPD and check that the company, ingredients and dose match the package.
Where is the expiry date and how should I store products?
The expiry date is printed on the bottle, box or base (EXP / Best Before). Store in a cool, dry place away from heat and sunlight; Omega-3 products can be refrigerated in hot weather.
Ordering and payment
How do I order?
Email [email protected] with the products and quantities. We reply with a quote including shipping, and ship after you confirm and pay.
Which currency are prices in?
Simplified Chinese pages show RMB (¥); Traditional Chinese and English pages show CAD as a reference conversion. The quote we email you is final.
Do you work with resellers or bulk buyers?
Yes. Personal shoppers, group buyers, corporate gift buyers and stores are welcome to email us.
Shipping
Which countries and regions do you ship to?
We ship from Canada to Mainland China, Hong Kong, Taiwan, Malaysia, Singapore, Indonesia, the Philippines and Vietnam, all at the same rate.
How is shipping calculated?
CA$7 (¥35) per pound, rounded up to the next pound, with a CA$50 (¥250) minimum. Orders over CA$500 ship at CA$6 per pound.
Can I track my parcel?
Yes, where the carrier supports tracking. Delivery times vary by region, holidays, carrier and customs inspection.
Will I pay customs duties?
Cross-border parcels may be charged duties, import taxes or clearance fees by destination customs; these are normally paid by the recipient according to local rules.
After-sales
What if my order arrives damaged or incomplete?
Photograph the box, shipping label and products soon after delivery and email us; we will check and resolve it.
Can I return products?
For hygiene and safety, opened or used health products generally cannot be returned. Email us about other situations.
Use and safety
Can pregnant women or people on medication use these products?
Please consult a doctor or pharmacist first and follow the label warnings, especially if you take blood thinners or diabetes medication.
Is your website content medical advice?
No. It is general wellness and product information only and does not replace advice from a doctor or pharmacist.